ace37's commitment to a safe and enjoyable gaming experience
ace37 believes gaming should be a source of fun, not stress. Our responsible gaming policy keeps you safe and gives you full control over your play.
This platform is for
players aged 21 and above only
At ace37, gaming means enjoyment — not anxiety
Online gaming is a healthy form of entertainment for millions of people. But like any form of entertainment, it requires responsibility. At ace37, we do not just offer fun games and exciting opportunities — we make sure every player can play at their own pace, within their own budget, and by their own choice.
Our platform has several effective tools to keep you safe — from deposit limits to full self-exclusion. On this page you can learn about these tools in detail and reach the ace37 support team whenever you need help.
Enjoy gaming as a form of entertainment — not as a source of income or a solution to financial problems. If you feel gaming is affecting other areas of your life, please use the tools below or contact our support team.
Keep your gaming in control
ace37 gives you six effective tools so you can keep your own gaming experience safe.
Deposit Limit
Set a maximum deposit amount for each day, week, or month. Once a limit is set, no further deposits beyond that amount are possible within the period — this is the most effective way to protect your budget.
Time-Out (Break)
Need a short break? Use the time-out feature to temporarily pause your account for a set period — you can take a break ranging from one day to several weeks.
Self-Exclusion
If you need a longer break, choose self-exclusion. Once activated, you will no longer be able to access your ace37 account — this is a firm, decisive step.
Bet Limit
Decide in advance the maximum amount you will wager in each game session. A bet limit protects you from overspending in a single session.
Activity History
View your gaming history at any time. How long you played, how much you deposited, and how much you withdrew — all information is available transparently so you can make informed decisions.
24/7 Support
For any questions or concerns about responsible gaming, contact ace37 via live chat or email. Our team provides round-the-clock support in Bengali and English.
Playing at ace37 requires you to be 21+
ace37 online gaming is for adults only — those aged 21 and above. Age is verified when creating an account and may be requested again at any time.
If anyone in your household is under 21, make sure they cannot access your account or device. Keep a password on your account and be careful when sharing devices.
If we learn that a minor is using an account, that account will be closed immediately and no withdrawals will be processed.
Age restriction policy
ace37's age verification process
- Age verification is mandatory at account registration
- Verification is done using ID documents (national ID card / passport)
- Re-verification may be requested at any time in suspicious cases
- Zero-tolerance policy for the protection of minors
- Withdrawals are on hold until verification is complete
Recognise the signs of problem gambling
When gaming becomes a problem rather than a pleasure, certain familiar signs appear. If you notice any of these signs in yourself or someone close to you, it is important to act quickly.
Remember: Having these signs and stopping gaming is not a sign of weakness — it is a brave and wise decision.
- Spending beyond the set budget and making repeated deposits saying "just one last time"
- Feeling restless, irritable, or uncomfortable when trying to stop gaming
- Hiding the amount of gaming from family, friends, or colleagues
- Feeling a strong urge to bet more to "recover" money that was lost
- Spending time gaming while neglecting responsibilities at work, studies, or towards family
- Taking on debt or borrowing money from family members to fund gaming
- Sleep problems, anxiety, or low mood that are linked to gaming
If even one of these signs feels familiar to you, speak with the ace37 support team. We help without judgement. Support email: [email protected]
How to use protection tools at ace37
Log In to Your Account
Log in to your account at ace37 and open the profile menu. Look for the "Responsible Gaming" or "Safety Settings" section there.
Set a deposit limit
Set the maximum daily, weekly, and monthly deposit amounts according to your financial situation. The minimum deposit at ace37 is ৳500. This limit takes effect immediately.
Turn on session reminders
Set up a notification to be sent once a chosen period of time has passed. This keeps you aware of the time and gives you the chance to take a break when needed.
Activate a time-out (if needed)
If you feel you need a temporary break, use the time-out feature. Your account will not be reactivated before the break period is over.
Choose self-exclusion (for the long term)
If you feel you need a long break from gaming, activate self-exclusion. This step is serious and cannot be cancelled before the period ends. The ace37 support team will assist you through this process.
Talk to the support team
For any questions or concerns, contact ace37 via live chat or email at [email protected]. We are ready to help in Bengali and English, 24 hours a day.
The golden rules of a happy gamer
Set your budget first
Before you start playing, decide the maximum amount you will spend today. When that amount is gone, stop — win or lose.
Stick to your time limits
Set a time limit for each gaming session. Take regular breaks and leave enough time for other activities.
Do not let emotions take over
Do not increase your bets out of anger or frustration after a loss. Remember, gaming is for entertainment — not a strategy to recover losses.
Put family and relationships first
Gaming should never be more important than family, friends, or professional responsibilities. Maintain balance in your life.
ace37 support is always by your side
Do not hesitate to talk to us about any gaming-related concerns. The ace37 support team is trained and empathetic — we do not judge, we help.
Live Chat
Click the live chat button on the ace37 website. Our support team is available in Bengali 24 hours a day, 7 days a week.
Email Support
Email us for more details: [email protected]
Write in Bengali or English — we will respond.
Responsible gaming Q&A
Play safely and enjoy with ace37
Enjoy all games and sports betting at ace37 by following responsible gaming principles.