ace37 Privacy Policy

Introduction & Scope

ace37 ("we", "us", "platform") operates a safe and reliable online entertainment service for Bangladeshi users. This privacy policy explains in detail what information we collect when you use the ace37.lat website, how that information is used, and the steps we take to protect your privacy.

This policy applies to all ace37 services — including casino games, sports betting, live games, slots, and any related features. By creating an account or using our services, you are considered to have accepted the terms of this privacy policy.

ace37 believes that protecting users' personal information is a fundamental responsibility. We use SSL encryption and modern security technology to keep every piece of your information secure.

What Information We Collect

2.1 Information You Provide Directly

Information you voluntarily provide when registering an account or using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment details — bKash, Nagad, Rocket account numbers or bank account information
• Identity verification documents (national ID card or passport details)
• Residential address

2.2 Automatically Collected Information

Certain technical information is automatically collected when you use the ace37 platform:

• IP address and device type
• Browser and operating system information
• Session duration and page visit logs
• Data collected from cookies and similar tracking technologies
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases we may receive information from identity verification services or payment processing partners. This information is used solely to ensure the security of your account.

Purpose of Using Information

ace37 uses your information for the following purposes:

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, and bank transfer
• Delivering gaming services and bonuses accurately
• Providing customer support

3.2 Security & Compliance

• Preventing fraud and unauthorized access
• Conducting required anti-money laundering verification
• Age verification — the platform is for users aged 21 and above only
• Implementing responsible gaming policies

3.3 Service Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Planning new features and services

3.4 Communications

• Sending important account-related notifications
• Providing transaction confirmations and receipts
• Issuing security alerts and updates

Cookies & Tracking Technologies

The ace37 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our service.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve service usage.

You can disable cookies from your browser settings. However, doing so may cause some ace37 features to not work properly.

Information Sharing & Disclosure

ace37 does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted partners who assist with payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a government or regulatory authority.

5.3 Fraud Prevention

Information may be provided to relevant authorities when needed to investigate fraud, money laundering, or any other illegal activity.

5.4 Business Changes

If there is a change to ace37's business structure (merger or acquisition), information may be transferred. You will be notified in advance in such cases.

Data Security Measures

ace37 uses industry-standard security technology to protect your information. Our security framework is as follows:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• Secure Data Storage: Stored information is held in encrypted databases with strictly controlled access.
• Two-Factor Authentication: An option to add an extra layer of security to your account.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Access Controls: Only authorised staff can access user information, and they are bound by strict confidentiality agreements.

However, no method of transmitting information over the internet or digital storage is completely 100% secure. ace37 is committed to ensuring the highest possible level of protection, but absolute security cannot be guaranteed.

Data Retention Period

ace37 retains your information only for as long as necessary:

• All information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a set period due to legal and regulatory requirements.
• Transaction records are retained for a defined period in accordance with financial law.
• Information that is no longer needed is deleted securely.

Your Rights

As an ace37 account holder, you have the following rights:

8.1 Right to Access

You can request at any time to know what information we hold about you.

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Object to Processing

You can object to and opt out of marketing communications at any time.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. We provide assistance 24/7 via live chat and email.

Protection of Children & Minors

The ace37 platform is intended solely for adults. Only users aged 21 and above may create an account and use the platform. We do not intentionally collect information from anyone under the age of 21.

If a minor attempts to open an account on ace37, or if such information comes to our attention, that account will be closed immediately and the related information will be deleted.

Policy Changes

ace37 may update this privacy policy from time to time. For any significant changes, we will notify you by email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

You can check the "Last Updated" date at the top of this page to see when the policy was most recently changed. You are advised to review this policy regularly.